Customer Support Automation
Autonomous tier-1 support resolving routine customer inquiries in seconds.
Customer support backlogs destroy customer satisfaction. NavAI Ops builds autonomous support engines that resolve up to 80% of repetitive inquiries on first contact. Connected to your order management, helpdesk, and product documentation, our support agents resolve tickets instantly while ensuring human agents handle complex VIP issues.
How the System Operates
Inquiry arrives via email, chat, or customer portal.
Classifies ticket urgency, customer tier, and topic.
Executes refund, order check, or answers question from docs.
Closes ticket, tags category, and requests customer rating.
Technical Features
- Automated ticket classification, sentiment triage, and priority routing
- Instant resolution of order status, policy queries, and technical FAQs
- Zero-friction human escalation with complete conversational context
- Integration with Zendesk, Freshdesk, Intercom, and Gorgias
- CSAT sentiment scoring and automatic supervisor escalation triggers
Production Deliverables
- Helpdesk API integration & custom webhook router
- Vector knowledge base embedding of support docs
- Escalation rules & VIP triage workflows
- Live support volume & deflection telemetry console
READY TO BUILD WHAT
YOUR BUSINESS NEEDS?
Tell us how your business works, where the friction is and what you want to improve. We'll map the right system around it.
Algorithmic campaign pipelines & event-driven workflows
Autonomous conversational intelligence across calls and web
Bi-directional data sync with your existing software stack
Custom infrastructure built around how your company operates